Return & Exchange Policy

At Solibelle, we prioritize customer satisfaction and strive to ensure that your shopping experience with us is exceptional. If you are not completely satisfied with your purchase, we offer a flexible Return & Exchange Policy. Please read the details below:

Eligibility for Returns and Exchanges

We accept returns or exchanges for the following reasons:

  1. Damaged or Defective Product
    • If the jewelry is received damaged or has a manufacturing defect, you are eligible for a return or exchange.
  2. Wrong Item Received
    • If you received an item different from what you ordered, we will replace it or issue a refund.
  3. Size or Fit Issues
    • If the jewelry does not fit (for adjustable items like rings or bracelets), you can request an exchange for the correct size.
  4. Color or Design Mismatch
    • If the product's color or design differs from the one displayed on our website, you may request a return or exchange.
  5. Change of Mind
    • For non-customized items, if you change your mind, you can request a return or exchange within the specified time frame.

Items Not Eligible for Returns/Exchanges

  1. Customized Jewelry
    • Items such as personalized name pendants or engraved pieces cannot be returned or exchanged unless damaged or defective.
  2. Products with Signs of Wear and Tear
    • Items that have been used, altered, or damaged post-delivery are not eligible.
  3. Items without Original Packaging
    • Products returned without the original box, invoice, or protective packaging may not be eligible for a return.

Return & Exchange Timeframe

  • Standard Products: Requests must be made within 7 days of delivery.
  • Damaged or Defective Products: Notify us within 48 hours of receiving the item.
  • Seasonal or Festival Offers: Returns and exchanges for promotional or discounted items are only eligible if they fall under the damaged or wrong item category.

Return Process

  1. Initiating a Request
    • Contact our customer support at +91 8866553594 or email us at support@solibelle.in with your order details.
  2. Provide Proof
    • Share images or videos of the product to validate your return/exchange request.
  3. Approval & Pickup
    • Once approved, we will arrange a pickup or guide you on the return process.

Exchange Process

  • After receiving the returned product, we will process your exchange within 5-7 business days, subject to stock availability.
  • For size issues, the exchange will be processed with the correct size as per your request.

Refund Policy

  • Refunds will be initiated within 7-10 business days after the return is processed and approved.
  • Refunds will be credited to the original payment method or as store credit, based on your preference.

Additional Notes

  • Shipping charges are non-refundable except in cases of damaged or defective products.
  • For COD orders, refunds will be processed as store credit or via bank transfer.

We are committed to ensuring your satisfaction with every purchase. If you have any questions or require further assistance, feel free to reach out to us at +91 8866553594.

Thank you for choosing Solibelle! πŸ’Ž